Government and transport organizations worldwide are working to make mobility systems more sustainable, accessible, convenient, safe, and affordable. Here are some of the key goals for building transportation systems that cater to modern passengers.
Integrated, Frictionless Travel
There is an increasing need to make travel seamless, with minimal stoppages and checkpoints. To create a frictionless experience, data needs to be shared in an open (and safe) way. The goal is to create an environment where the travellers' journey is as smooth, productive, and enriching as possible.
Imagine boarding a flight, and the hotel is automatically alerted via a message that you're en route. They then automatically check you in and dispatch a digital room key. Once you arrive, there is no need to interact with the front desk, and you can head straight to your room. That is integrated and frictionless travel.
Biometrics
Biometrics is already radically changing the passenger experience in airports, making the process quicker, less stressful, and more secure. It involves using a digital identity - instead of physical identity documents or fingerprints - to allow passengers access through various checkpoints.
Customer Experience
Smart transport operators understand the value of customer experience and are designing transport systems and networks that put the users needs first. The aim is to make it easier for people to use digital transportation tools. Moreover, transport agencies need to think about improving infrastructure for pedestrians, offer more inclusive travel options in urban areas, and simplify in-person transaction processes.
Innovation Drivers
One of the main goals of modern mobility is to minimize congestion and enhance efficiency. Transport agencies are working on innovative approaches to accelerate the transition to low - or zero-emission types of transport in an effort to streamline modern mobility. They are partnering with private sector businesses and building public-private coalitions to drive these innovations.
AI Augmented Mobility
Artificial intelligence is transforming the transport sector: from helping cars, trains, and aeroplanes to function autonomously to improving the flow of traffic, transport systems enabled with AI can revolutionize the way we travel. Aside from making our lives easier, it can make all transport modes safer, smarter, cleaner, and more effective. For instance, AI-led autonomous transport could help reduce human error and minimize accidents.