PO Pahala Kencana Terms & Conditions


1. Maximum Baggage allowance for one passenger is 25 kg. Extra baggage will be charged an additional fee.

2. Refund is applicable if:

  • Route code departure is cancelled and the passenger cannot be moved or there is no substitute bus for the passenger

  • There is a change in date at most one (1) day before departure date. According to the terms and conditions in the period determined by the company

3. Refund does NOT apply if:

  • Ticket cancellation is done on the day of departure.

  • Passengers did not arrive 30 minutes before departure or after boarding check-in process has been carried out and the bus is ready to depart, 

  • Passengers decided themselves to cancel departure or do not arrive on day of departure

  • Passengers arrived after the bus departs

  • Passengers who have tickets at promo prices / low ticket prices and for tickets free / free

  • Departure schedules have changed due to operational reasons and have been informed via SMS /e-mail /WA by Customer Service in advance

  • Passengers try to cancel before the date of departure in the event of a surge in passengers (peak season), or in the period specified by the company

4. Rescheduling

  • Rescheduling request can only be made at maximum one (1) day before departure date with a 50% administration fee applied.

  • If there is a price difference in ticket price the cost of the difference will be imposed to passenger

5. For more information regarding Refunds, Ticket Rescheduling and Pahala Kencana Frequent Rider point, please contact Pahala Kencana Call Centre at (021) 4517375 or visit https://pahalakencana.co.id/

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