PO Pahala Kencana Terms & Conditions

1. Maximum Baggage allowance for one passenger is 25 kg. Extra baggage will be charged an additional fee.

2. Refund is applicable if:

  • Route code departure is cancelled and the passenger cannot be moved or there is no substitute bus for the passenger

  • There is a change in date at most one (1) day before departure date. According to the terms and conditions in the period determined by the company

3. Refund does NOT apply if:

  • Ticket cancellation is done on the day of departure.

  • Passengers did not arrive 30 minutes before departure or after boarding check-in process has been carried out and the bus is ready to depart.

  • Passengers decided themselves to cancel departure or do not arrive on day of departure.

  • Passengers arrived after the bus departs.

  • Passengers who have tickets at promo prices / low ticket prices and for tickets free / free.

  • Departure schedules have changed due to operational reasons and have been informed via SMS /e-mail /WA by Customer Service in advance.

  • Passengers try to cancel before the date of departure in the event of a surge in passengers (peak season), or in the period specified by the company.

  • Refunds cannot be made for the high season periods unless buses fails to depart and operate.

4. Rescheduling

  • Rescheduling request can only be made at least one (1) day before departure date with a 50% administration fee applied.

  • Rescheduling requests made more than one (1) day prior to the departure date will be charged 25% administrative fee.

  • If there is a price difference in ticket price the cost of the difference will be imposed to passenger.

  • Rescheduling cannot be made for the Lebaran / New Year (high season) periods unless buses fails to depart and operate.

5. Pahala Kencana point (Frequent Rider):

  • Passengers who have made ticket purchase transactions are entitled to become a Frequent Rider member by registering at the Pahala Kencana sales office / agent or on Pahala Kencana website https://pahalakencana.co.id/.

  • Points will be valid / active 3 days after the passenger travels.

  • Points cannot be combined with other member's points.

  • Double points apply for certain periods applied by the company.

  • Use / exchange points for Frequent Rider members applies to all sales offices / agents of Pahala Kencana.

  • Additional points do not apply to tickets at promo / special prices.

  • Points are valid for 2 years starting from the active point.

6. For more information regarding Refunds, Ticket Rescheduling and Pahala Kencana Frequent Rider point, please contact Pahala Kencana Call Centre at (021) 4517375 or visit https://pahalakencana.co.id/

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