BUSSR Terms & Conditions


  1. Ticket paid using OVO payment is non-refundable, cancelling your ticket will void your payment.

  2. Booking Fee is temporarily waived and might change in the future without prior notice.

  3. Ticket is only valid for the date and time of the ticket 

  4. Passengers need to show ticket bought as proof to relevant person (agent, driver) who will verify and allow the passenger to enter the bus

  5. Due to operational reasons, departure time, bus type and route can change without prior notice

  6. Passengers are not allowed to bring alcoholic drinks, any type of weapons, animals / pets and other dangerous items into the bus

  7. For help and complaints please contact our customer service by clicking the help button on the menu page.

  8. Passengers are required to safeguard their own belongings during the trip, during rest time, or even when entering and getting off the bus. Any losses, damages and accidental exchanges of luggage are the responsibility of the passenger.

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