PO Big Bird Terms & Conditions


  1. Children aged 2 years and above must buy full price tickets

  2. Ticket is only valid for the date and time as written in the ticket

  3. Late tolerance is 5 minutes after the scheduled departure time

  4. Passenger failing to arrive at the boarding point on time cannot ask for a refund

  5. Passenger must bring an official identification document to board the bus

  6. For Isuzu ELF and Medium Bus, Passengers are allowed to carry 2 items of baggage, consisting of 1 smaller item (e.g. handbag) and 1 additional baggage with a maximum size of 65cm X 36cm X 23cm. This additional item will be stored in the baggage storage area if available (first come first serve). If space is no longer available, the bagge will be transferred to the next bus. Passengers can later pick up their baggage in Jakarta (Big Bird Pool in Ciputat or Cijantung) or Bandung (Big Bird Pool in Buah Batu). If the fleet is Toyota HiAce, passengers are not allowed to bring any baggage

  7. Passengers are not allowed to carry liquor and alcoholic drinks. Weapons (e.g. knife, swords), or other dangerous items

  8. Animals are not allowed on the bus

  9. Big Bird will not be responsible for any damage or loss of personal items

  10. Departure time, bus type, and bus route can change without prior notice due to operational reasons

  11. Passengers must keep the bus clean and orderly

  12. If the bus experiences mechanical failure during the trip, passengers will be transferred to another available bus

  13. If another bus is not available, passengers can change their departure date or ask for a refund directly from Big Bird

  14. Big Bird Call Center: +628111453456, +628118403456

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